At Make More, we are dedicated to delivering high-quality, inclusive, and impactful community, training and skills development programmes. Our Quality and Standards of Service Framework ensures every service user, learner, trainer, employer, and partner has a positive, meaningful experience.
Our Principles: MORE
Our approach is built on four core values:
- Motivation – Inspiring staff and learners to achieve excellence.
- Openness – Fostering transparency, feedback, and innovation.
- Responsibility – Maintaining accountability at all levels.
- Excellence – Embedding quality and inclusivity across all we do.
What We Deliver:
Our framework is designed to meet the needs of diverse communities by:
- Supporting underserved and disadvantaged groups.
- Aligning training with local and national industry demands.
- Promoting inclusive, accessible learning experiences.
How We Ensure Quality:
1. Service Quality
We deliver engaging, relevant, and service user-centred support which is led by dedicated professionals.
2. Continuous Improvement
We regularly collect feedback, review data, and innovate to enhance our services.
3. Collaboration
We work closely with service users, employers, community partners, and funders to ensure our programmes are effective and future-focused.
4. Quality Assurance
Through structured reviews, performance monitoring, and stakeholder input, we maintain high standards and ensure compliance with industry regulations.
Ongoing Review:
Our full framework is reviewed quarterly by our Senior Leadership Team and regularly through project board meetings, staff evaluations, and community feedback. This ensures our services stay current, effective, and aligned with the evolving needs of the communities we serve.
If you have any questions about our Quality Policy, please contact us at info@make-more.org.